FAQ
Materials & Gemstones
What is moissanite?
Moissanite is a lab-created gemstone prized for its brilliance and fire. It was first discovered in a meteor crater. Our Moissanite Collection uses D-color, VVS1-clarity stones. Check each product page for the specifications of your chosen piece.
Are the stones in your Moissanite Collection GRA certified?
Our Moissanite Collection pieces come with a GRA Certificate of Authenticity. The certificate identifies the gemstone and includes details such as color, clarity, and cut. Please check the individual product page for what is included with your chosen piece.
What materials are used?
Our Moissanite Collection uses S925 sterling silver; select styles are available with 14K gold plating. Our stainless steel pieces use 316L stainless steel with PVD-finished options in gold, silver, or black. Materials and finishes can vary by design, so check the product page for the details of your piece.
Is your jewelry suitable for sensitive skin?
Our materials are chosen with everyday comfort in mind. Sensitivities vary from person to person, so if you have a known metal allergy, please check the specific product's materials before ordering or contact us for help.
Everyday Wear & Care
Is it suitable for everyday wear?
Yes. Our pieces are selected for everyday wear. To help preserve the finish, follow the care guidance for your specific piece, especially if it is plated.
Does the jewelry tarnish?
Our 316L stainless steel styles are fade-resistant and made to keep their shine with proper care. The moissanite stone itself does not tarnish, but the S925 sterling silver chain on a moissanite necklace may darken over time due to natural oxidation. The chain can be polished to restore its shine; see the care instructions below. Appearance can also vary with wear and individual skin chemistry; check each product page for material details.
Can I wear my jewelry in water?
Yes. Our jewelry is water-safe for everyday splashes and handwashing. To help keep it looking its best, avoid prolonged soaking, pool chlorine, and salt water whenever possible. Gently dry your piece if it gets wet.
How do I care for my jewelry?
Store your jewelry in a dry place when not in use. Apply perfume and lotion before putting it on, and avoid household cleaning chemicals. After wearing, gently wipe your piece with the polishing cloth included with your order. If an S925 sterling silver chain darkens through natural oxidation, gently polish the silver chain with the included silver polishing cloth to restore its shine. Avoid rubbing stones or plated finishes aggressively.
Free Gifts & Packaging
How does the free-gift offer work?
For each qualifying jewelry piece you buy, you can choose one item from our free-gift selection. Buying more qualifying pieces lets you choose the same number of gifts. The offer still applies when you use the 10% discount. Free-shipping top-up items do not qualify for a gift, and free gifts cannot be ordered on their own.
Do your pieces come in gift-ready packaging?
Yes. Moissanite pieces arrive in a premium jewelry box, and our other pieces also include a gift box, ready for giving. The gift box is packaging; the optional free gift described above is a separate item you choose with qualifying jewelry.
Shipping & Tracking
Do you offer free shipping?
Yes. Shipping is free when your order subtotal reaches $49.99 after discounts. Orders below that amount incur a flat shipping fee shown at checkout.
How long does delivery take?
Orders are estimated to arrive within 10–14 business days from the date you place the order, including 1–3 business days for preparation and the remaining time for shipping. Actual delivery may vary with your destination, customs clearance, local carriers, and weather.
Do you ship internationally?
Yes, we ship to most countries worldwide. Availability and delivery times may vary by destination.
Will I need to pay customs duties or taxes?
Import duties or taxes may apply depending on your destination. Any such charges are the customer's responsibility; check your local import rules for details.
How do I track my order?
Once your order ships, we will send a tracking number by email so you can follow its progress.
Returns, Replacements & Support
What is your return policy?
You can request a return within 30 days of delivery for unworn, unused items in their original packaging, with proof of purchase. Email us for approval before sending anything back. For returns due to personal preference, customers cover return shipping and any applicable customs duties, taxes, or handling fees. See our Refund Policy for full terms.
What if my item arrives damaged, defective, or incorrect?
Contact us within 48 hours of delivery with clear photos or a short video of the item and its packaging. Once the issue is verified and approved, we will provide a replacement at no extra cost; you do not need to return the original item. See our Refund Policy for details.
What is the Cross of Grace 1-Year Quality Promise?
Our one-year replacement guarantee covers manufacturing defects and quality-related issues reported within one year of receiving your order. Contact us with clear photos or a short video. After verification and approval, we provide one complimentary replacement per order, and you may keep the original item. Normal wear and tear, accidental damage, improper care, and misuse are not covered. See our Refund Policy for full terms.
Can I change or cancel my order?
Please email us as soon as possible. We begin processing orders promptly and cannot guarantee a change or cancellation after processing has started, but we will do our best to help.
How can I contact you?
Email hello@thecrossofgrace.com. We typically respond within 1–2 business days.