FAQ

What is moissanite?

Moissanite is a gemstone born from the stars. Originally discovered in a meteor crater, it is now lab-created and known for its exceptional brilliance — even more sparkle than a diamond. At Cross of Grace, we use only D color, VVS1 clarity moissanite for maximum beauty and purity.

Are your moissanite stones GRA certified?

Yes. Every moissanite stone used in Cross of Grace jewelry comes with an official GRA (Gemological Research Association) Certificate of Authenticity. Each certificate independently verifies the stone's D color, VVS1 clarity, and Excellent cut — so you can shop with complete confidence.

What materials are used?

All our pieces are crafted from S925 sterling silver, with select styles available in 14K gold plating. Our materials are hypoallergenic, tarnish-resistant, and built to last.

Is it suitable for everyday wear?

Yes. Our jewelry is designed for daily wear — durable, lightweight, and comfortable. The S925 silver and moissanite combination is built to withstand everyday life while keeping its brilliance.

Is it safe for sensitive skin?

Absolutely. All Cross of Grace pieces are hypoallergenic and nickel-free, making them safe for sensitive skin.

Is there a warranty?

Yes. Every piece comes with a quality guarantee. If you experience any manufacturing defects, please contact us and we will make it right.

How long is shipping?

We offer free worldwide shipping on all orders. Estimated delivery time is 10–14 business days. All orders are fully tracked and you will receive a tracking number once your order has shipped.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to track your package at any time.

What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied, you may return it within 30 days of delivery. Customers are responsible for return shipping costs. Items must be in original, unworn condition.

Do you offer free shipping?

Yes — we offer free worldwide shipping on every order, no minimum required.

Will I need to pay customs or taxes?

Customs duties or taxes may apply depending on your country and are the responsibility of the customer.

Is it gift-ready?

Yes! Every Cross of Grace piece comes in a complimentary premium vegan leather jewelry box — beautifully packaged and ready to gift.